Privacy Notice

Are You Concerned About Your Privacy?

Privacy

We respect your privacy by implementing tough information security.

It is our responsibility to treat customers, colleagues, the community, and the environment with respect. That includes your personal information. We ensure your privacy by handling your personal information in a safe and accountable manner.

Penske privacy notice for internet websites, interested parties, prospective customers, commercial customers, rental customers, lease and maintenance customers, logistics customers, vendors, drivers of Penske rental vehicles, app users, rental agents, rental agent associates, and vehicle purchasers

Penske Truck Leasing Co., L.P. and its subsidiaries ("Penske") understand our customers' concern about privacy and the use of their personal information. Use of any information gathered from or about our customers through the Penske internet websites, Fleet Insight, and Driver Management Portal or Penske apps (the "Sites”), as well as information collected from individuals who contact us offline through call centers or Penske locations, shall be governed by the Sites' Terms of Use and this Privacy Notice.

By submitting personal information to Penske, you are consenting to our use of your personal information (including any disclosures, processing and transfers by Penske) in accordance with this Privacy Notice. If you do not accept this Privacy Notice, then you should not submit any personal information to Penske. Penske encourages you to read this Privacy Notice in full to learn how Penske treats personal information, and we encourage you to check back regularly for any updates.

This Policy describes:

  • Personal Information We Collect
  • How We Collect Your Personal Information
  • How We Use Your Personal Information
  • How We Disclose Personal Information
  • Retention of Personal Information
  • Links to Third-Party Sites
  • Cookies and Online Marketing
  • Security
  • Individual Rights
  • Children’s Privacy
  • Contact Us
  • Changes to Notice

Personal Information We Collect

The below describes the personal information we may collect from you during your interactions with Penske. Please note, depending on your interaction with Penske, you may fit into more than one of the below categories.

Website Visitors: When you visit our Sites, we may collect the following information:

  • Identification data, such as your IP address.
  • Internet activity, such as your IP address, browser information, and site usage statistics.

Interested Parties and Prospective Customers: When you complete a web form, such as quote request, rental reservation, or feedback form on our Sites, or if you call to request a quote or go to a location for a quote, we may collect the following information:

  • Identification data, such as your name.
  • Contact details, such as your email address, home address, and phone number.
  • Commercial information, such as previous inquiries and transactions with Penske.
  • Audio, visual, olfactory information, such as your image if you enter a Penske location.
  • Financial information, such as your payment information if you make a rental reservation.

Commercial Customers (Lease, Maintenance, Logistics and Rental) and Vendors: When your company contracts with Penske for truck rental, full-service leasing, contract maintenance, logistics services, or as a Penske vendor, we may collect the following information from you:

  • Identification data, such as your name, job position/title, username, driver’s license number, and social security number.
  • Contact details, such as your email address, phone number, home and/or work address.
  • Audio, visual, olfactory information, such as your image if you enter a Penske location.
  • Financial/insurance Information, such as business insurance and financial information.

We may collect the following categories of sensitive information from you:

  • Identification data, such as driver’s license number and social security number.

Drivers of Penske Rental or Lease Units: When you rent, lease, or drive a Penske vehicle, we may collect the following information:

  • Identification data, such as your name, driver’s license number, driver’s license class, date of birth, membership IDs, and payment information.
  • Contact details, such as your email address, phone number, address, and fax number.
  • Characteristics of protected classifications, such as your race, ethnicity, and gender as part of our customer survey process. Any disclosure is voluntary through the survey.
  • Commercial information, such as previous rentals or quote requests.
  • Geolocation data through your mobile device when you contact roadside assistance (we ask you to approve such use when you contact roadside assistance). In addition, many of our vehicles are equipped with devices that can track the use and location of the vehicle.
  • Audio, visual, olfactory information, such as your image if you enter a Penske location through our CCTV cameras.
  • Additional information if involved in an incident, such as medical, financial, and insurance information, as well as social security number and court records.

We may collect the following categories of sensitive information from you:

  • Identification data, such as driver’s license number and social security number.
  • Precise geolocation
  • Race and ethnic origin
  • Health information, such as medical information needed if involved in an incident.

App Users: When you use the Driver App, we may collect the following information:

  • Identification data, such as your name and driver’s license information.
  • Contact details, such as your email address, home address, and phone number.
  • Geolocation from your use of the Driver App and devices in your vehicle. This is collected when you are logged in and your status is set to “Driving.” Please note, you may turn off location tracking by setting your status to “Not Driving,” logging out, or by exiting the app. If you close the Driver App or turn off location tracking, it may impact your ability to track your driving hours.

We collect the following categories of sensitive information from you:

  • Identification data, such as your driver’s license number.
  • Precise geolocation data when you are logged in and your status is set to “Driving.”

Agents and Agent Associates: As a Penske agent or an associate of a Penske agent, we may collect the following information:

  • Identification data, such as your name, job position/title, social security number, username, business name, and W9 information.
  • Contact details, such as your email address, home and/or work address, and phone number.
  • Audio, visual, olfactory information, such as your image if you enter a Penske location through our CCTV cameras.
  • Financial information, such as payment information, W9 information, and business insurance information.

We collect the following categories of sensitive information from you:

  • Identification data, such as your social security number.

Prospective Vehicle Purchasers and Vehicle Purchasers: When you inquire about a vehicle or purchase a Penske vehicle as an individual, commercial customer, or vehicle dealer, we collect the following information:

  • Identification data, such as your name, dealer ID, national ID/Visa permit or passport number, username, tax ID, job position/title, date of birth, driver’s license information, social security number, insurance, and financial information.
  • Contact details, such as your email address, phone number, and home and/or work address.
  • Characteristics of protected classifications, such as your gender for vehicle titling and registration purposes.
  • Commercial information, such as previous vehicle purchases or inquiries.
  • Financial and insurance information, such as payment information and insurance policy information.
  • Audio, visual, olfactory information, such as your image if you enter a Penske location through our CCTV cameras.

We collect the following categories of sensitive information from you:

  • Identification data, such as your social security number, driver’s license number, national ID or passport number, or Visa Permit.

How We Collection Your Personal Information

We may collect personal information from a variety of sources and methods. This includes:

  • Information You Voluntarily Provide to Us. We may collect personal information that you voluntarily provide to us through your interactions with us online, over the phone, and in person.
  • Information We Collect When You Use our Sites or Your Device. We collect personal information when you use our Sites through the use of cookies and other tracking technologies. For more information on our use of cookies, please see below. If you use our Driver App, we may collect personal information from your device. If you request support through our roadside assistance service, we may also collect your personal information from your device to provide roadside assistance.
  • Information We Collect From Our Vehicles. We may collect information regarding the use and location of our vehicles from devices installed on the vehicles.
  • Information We Collect From Third Parties. We may collect personal information from customer referrals, services providers, and other third parties. If you use the Driver App, we may collect personal information from your employer.

How We Use Your Personal Information

Penske uses personal information, for all purposes related to your inquiries, transactions, or business with Penske. These purposes include, but are not limited to, the following:

  • For analytic purposes in order to improve your Site experience.
  • To better understand how users use and navigate our Sites.
  • To process rental reservations.
  • To monitor user feedback.
  • To respond to inquiries.
  • To provide individuals with relevant offers and marketing.
  • To perform market analysis and marketing campaigns.
  • To provide customer service and support business relationships.
  • For security of our customers, associates, and the public.
  • To protect our assets and property.
  • To create accounts.
  • Financial processing.
  • To collect and process payments and to provide reimbursements.
  • For due diligence purposes.
  • For vehicle legalization.
  • To perform client satisfaction surveys.
  • To complete the truck rental process.
  • To perform watch list checks.
  • Age verification.
  • To send communications.
  • For insurance and claim handling/management if there is an incident in a Penske vehicle.
  • To process, settle, or litigate claims related to incidents involving Penske vehicles.
  • To provide roadside assistance where requested.
  • To ensure compliance with agreements.
  • To ensure proper use of vehicle and to recover missing or stolen vehicles.
  • For account creation purposes in Apps.
  • To log driving history and hours for compliance with applicable laws.
  • Vehicle sale processing and asset management purposes.
  • To provide vehicle titling, registration, and related services.
  • Comply with applicable laws.
  • To prevent fraud.
  • Dealing with legal disputes involving you or other individuals.
  • To exercise Penske’s rights under applicable law and to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel.
  • To meet legal and regulatory requirements including civil discovery in litigation involving Penske or affiliated companies.
  • We use sensitive personal information only as necessary to: (i) to process your transaction or business with Penske; (ii) to comply with the law; and (iii) for business purposes reasonably expected within the scope of your relationship with Penske.

How We Disclose Your Personal Information

Personal Information We Disclose for a Business Purpose. We may use service providers to perform certain business services on behalf of us and may disclose personal information to such services providers as needed for them to perform these services. Business service providers include, but are not limited to, providers assisting with marketing analytics and marketing campaigns, payment processors, watch list check providers, partners providing financial services, providers of security systems and cameras, providers assisting with vehicle legalization services, providers assisting with vehicle titling and registration, providers of customer satisfaction surveys, providers assisting with the vehicle sales process, government agencies for vehicle legalization and sales purposes, roadside assistance providers, insurance partners, and employers of commercial drivers using our Driver App.

Personal Information Sold. Penske does not sell your personal information. However, some transfers of personal information are considered “sales” under applicable law even if monetary consideration is not involved. This may include the use of cookies. Please see below for more information on our use of cookies.

Business Transactions. We may transfer your personal information in connection with any sale or transfer of our business and assets. In such event, Penske will use reasonable efforts to ensure that your personal information remains protected.

Legal Process. Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; (iv) in connection with an investigation of suspected or actual unlawful activity; or (v) to protect the safety, rights or property of Penske or users of the Sites.

Retention of Personal Information

Penske intends to retain each category of personal information identified above only for as long as is necessary to fulfill the purpose for which it was collected, or a related and compatible purpose consistent with the average individual’s expectation, to comply with applicable laws and regulations, and to protect Penske’s legal interests. We may consider the following criteria when determining how long to retain personal information: why we collected the personal information, the nature of the personal information, the sensitivity of the personal information, our legal obligations related to the personal information, and the risks associated with retaining the personal information.

Links to Third-party Sites

The Sites contain links to other third-party sites, such as the sites of Penske agents, sales affiliates, marketing partners and other organizations whose products or services may be of interest to you. Penske may share personal information (excluding credit card numbers) with third parties identified during checkout/reservation, but only when you select or choose to visit offers presented during the checkout/reservation process. When you click on any links or banners on our Site that take you to third-party web sites, you will be subject to such third parties’ privacy policies and practices. We encourage you to read the posted privacy statement of any site you visit, whether you are linking from one of our Sites or browsing on your own.

Cookies and Online Marketing

Our Sites use cookies and other tracking methods to enable faster and easier access privileges on the Sites, to enable Site functionality, such as the checkout process, and to track Site usage. A “cookie” is a small string of text that a website can place on your computer or internet-enabled device, which allows us to provide you with tailored information and services when you return to the Sites. In addition, we may embed the services of third parties to enhance the functionality of the Sites, and those third parties may use cookies or other tracking methods in order to provide those services, track site usage, and for other reasons.

Penske uses online advertising programs to serve ads on third-party websites. These programs use cookies and other tracking technologies to measure the effectiveness of ads for their clients, and to display relevant ads tailored to you based on your visit to our Sites.

You can manage your cookie preferences for our Sites by visiting this link: here.

You can also opt-out of the use of cookies through your browser's options, however some services on our Sites may not function properly or may be considerably slower if you choose to do so. You may also opt-out of receiving targeted ads from many websites by using the opt-out tools available through the Digital Advertising Alliance or the Network Advertising Initiative.

We use the services of Google Analytics (“Google”). This tool uses cookies and other similar technologies to help analyze how visitors use the Sites and to assist with delivering relevant ads to our Site visitors. To learn more about how Google collects and manages information, or to opt out of Google’s collection of information, please go to http://www.google.com/policies/privacy/. You can opt-out of Google AdWords Remarketing by visiting Google's Ads Preferences Manager.

Some web browsers incorporate “do not track” or similar features that signals to sites with which the browser communicates that a visitor does not want to have their online activity tracked. Penske does recognize do not track signals and global privacy controls.

Security

The security of customer information is very important to us, and we take a number of steps to safeguard it. We maintain physical, technical, and administrative safeguards to protect your personal information. We also use encryption to secure certain personal information where deemed necessary.

Furthermore, once the information has been received by us, we use security procedures and policies commensurate with industry standards to safeguard against loss, theft, unauthorized access, destruction, use, modification and/or disclosure.

Individual Rights

While we are only obligated to offer the below consumer rights to residents of California under the California Consumer Privacy Act of 2018 (“CCPA”) and its amendments and residents of Virginia under the Virginia Consumer Data Protection Act, we take privacy issues seriously and may, at our discretion, offer residents of other states similar rights regarding their Personal Information. Please note however that if you do not reside in California or Virginia, any rights we offer in connection with your personal information are not offered pursuant to above-referenced laws, and may be rescinded by us at any time. Please follow the instructions below to make these requests.

  • Right to know and right to access. You have the right to request certain information we have collected about you. Under certain local laws, you may have the right to request: (1) specific pieces and categories of personal information we collected about you; (2) the categories of sources from which personal information was collected; (3) the business or commercial purpose for which personal information was collected; (4) the categories of personal information we disclosed; and (5) the categories of third parties with which we shared personal information. Please note that there are circumstances in which we may not be able to comply with your request, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if that is the case.
  • Right to delete. You have the right to request that we delete certain personal information that we have collected. Please note that there are circumstances in which we may not be able to comply with your deletion request. We will notify you following submission of your request if that is the case.
  • Right to correct. You have a right to request that we correct any inaccurate personal information we may retain about you.
  • Right to opt-out. You have the right to request Penske not to sell your personal information. Penske does not sell your personal information. However, some transfers of personal information are considered “sales” under applicable law even if monetary consideration is not involved. This may include the use of cookies. You may also have the right to opt out of the sharing of your personal information or the right to opt out of the processing of your personal information for targeted advertising. Sharing is defined under these local laws to mean the disclosing of your personal information to third parties for cross-context behavioral advertising. Targeted advertising generally means displaying advertisements to you where such advertisement is selected based on personal information obtained from your activities over time and across non-affiliated websites or online applications to predict your preferences. Cross-context behavioral advertising and targeted advertising are done through the use of third-party cookies. We use cookies as described above in this Privacy Notice. You can opt out of the use of non-essential cookies via this form in here.
  • Right to limit. You have the right to instruct us to limit the use and disclosure of your sensitive personal information if we collect or process sensitive personal information for the purposes of inferring characteristics about you. Penske does not collect sensitive personal information for the purposes of inferring characteristics about you.
  • Non-discrimination. You have the right to exercise the above rights and we will not discriminate against you for exercising these rights. Please note that a legitimate denial of a request to access, delete, or opt-out is not discriminatory, nor is charging a fee for excessive or repetitive requests.
  • Instructions to exercise your rights. If you would like to make any of the data requests listed above, please visit our Individual Rights Management portal or call (844) 967-0109 or email privacy@penske.com. The link will take you to an interactive webform that you can complete and submit to make a request that we will then verify. If you call the toll-free number, you will be asked to leave a voicemail, and someone will return your call and log your request after speaking with you.
  • Verification Process. Identity verification may be required prior to responding to an individual rights request. In order to verify your identity in Penske’s systems you will need to provide your first and last name, email address, phone number, and state of residence. As long as we can match this information provided with that in our systems, your identity will be considered verified. If we require additional information, we will let you know.
  • Authorized Agents. If you designate an authorized agent to make an individual rights request on your behalf, please contact us using the information in the “Contact us” section below. We may require you or your authorized agent to do the following: (i) provide proof of your signed written permission for the authorized agent to submit a request on your behalf; or (ii) verify your identity with Penske directly.
  • Appeal Process. Under certain local law, you may have the right to appeal a decision we have made with regards to your individual rights. If you would like to make an appeal, please email us at privacy@penske.com or call (844) 967-0109.

Children's Privacy

Penske does not knowingly collect or use personal information from children under the age of sixteen (16) or allow such children to participate in any services offered on the Sites that require the submission of user information. Should Penske learn that someone under the age of sixteen (16) has provided any personal information to or on any of the Sites, Penske will take steps to remove that information as soon as possible.

Contact Us

If you have any questions about this notice or how Penske uses your personal information, please contact Penske at (844) 967-0109, email us at privacy@penske.com, or write to us at:

Privacy
Penske Truck Leasing Co., L.P.
Attn: Legal Department
2675 Morgantown Road
Reading, PA 19607

Changes to Notice

We will make periodic updates to this notice, and such changes will take effect when they are posted here. We encourage you to review this notice and check for updates regularly.

This Privacy Notice was last updated December 16, 2022.