GETTING STARTED WITH THE ELECTRIC HIGH-ROOF VAN
Charge Up and Do More
You've made a great decision to rent or lease the electric cargo van. As you operate your electric vehicle, we want to ensure you get the most out of it. Whether this is your first electric cargo van, or you've operated one before, you'll notice some obvious and some not so obvious changes when running the vehicle. Read on for information to help you operate the electic van safely and efficiently.
The electric van has two charging power level options:
- Level 2 (AC charging)
- Level 3 (commonly known as DC fast charge or DCFC)
The input power required, rate of charge, estimated charge time and charger connection used for each charging option are summarized in the table below.
|Input Power Required and Charger Connection||Rate of Charge (kWh)||Estimated|
|Miles/Hour of Charging|
|LEVEL 2 (Supplied with vehicle)|
|2||0-100% in about 32 hours||2.5|
Hardwired or connected through standard 240V receptacle
|7.6||0-100% in about 11 hours||9.5|
Hardwired or connected through NEMA receptacle
|0-100% in about 10 hours|
0-100% in about 8 hours
|LEVEL 3 (DCFC)|
Hardwire to site power
|Up to 115||0-100% in about 2-3 hours||Up to 108|
For instructions on how to properly charge the van, watch these videos:
From Your Home or Business
From a Public Charging Station
The electric cargo van has some unique features that are important for you to understand. Brief explanations can be found here. Please also refer to the Owner's Manual as needed for more information. A digital version is accessible from the touch screen in the vehicle.
- Preconditioning – This feature is similar to a remote start, and the vehicle needs to be plugged into the charger to use it. Preconditioning helps bring the battery to its optimal operating conditions. When it's cold or hot outside, preconditioning helps keep the cab comfortable.
- Drive modes – This allows you to optimize steering, handling and powertrain response. There's normal mode (default), eco mode (for maximum battery range in exchange for reduced vehicle performance and driver cabin comfort) and slippery mode (improves vehicle traction in low-grip conditions such as snow, ice and slick roads).
- Safety features – The vehicle is outfitted with certain driver-assist technology that can help keep drivers safe while navigating through crowded roads, help improve their driving habits, and help them drive more efficiently.
- Pro Power Onboard – This system features more exportable power than any van, giving you the ability to use the vehicle as a mobile generator and allowing you to plug in tools on the go. Additionally, it has a power protection feature that automatically turns off the system when the van's battery power gets low. This ensures there is enough battery power for the vehicle (approx. 35 miles) to get to a charger.
For instructions on how to use these features and more, watch this video:
Use these timecodes to skip to specific features:
- Starting The Vehicle (00:10)
- Driving Modes (00:26)
- Climate Controls (00:54)
- Pairing A Phone (01:14)
- Regenerative Braking (01:35)
- Safety Features (01:57)
- Electrical Outlets (02:30)
- Preconditioning (03:04)
- Finding A Charging Station (03:28)
- Mobile Charging Unit (03:57)
24/7 Roadside Assistance
If you experience a breakdown, call Penske 24/7 Roadside Assistance at 833-948-2397.
In an emergency:
- Call 911
- Pull vehicle off the road
- Secure parking brake
- Turn on 4-way emergency flashers
- Locate emergency triangles and follow instructions
For detailed information, refer to this guide: Ford E-Transit Emergency Response Guide
For customers: If you need to tow the electric cargo van for any reason, please contact our 24/7 Roadside Assistance team to coordinate for you.
For service providers: Refer to this guide for how to tow the vehicle safely: Ford E-Transit Lifting/Towing/Accident Guide.
For more operational information on this vehicle, visit Ford's Fleet Vehicle Resources page.
We hope you find our "Getting Started with the Electric High-Roof Van" collection of resources (collectively, the "Resources") informative. The information provided in the Resources has been made available for informational and educational purposes only. It is not intended to replace the information found in the maintenance or service manuals provided with the equipment. Penske does not make any representation or warranties with respect to the accuracy, reliability, applicability, fitness, or completeness of the Resources. You agree that use of this information is at your own risk. Accordingly, Penske hereby disclaims any and all liability to any party for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Resources, which is provided as is, and without warranties.